The UMEME Spokesperson, Mr Peter Kaujju Monday said at least that about 95 per cent (about 2,060,000) of the 2.15 million Yaka users had completed the software upgrade by close of business, on Sunday leaving 4.19% in limbo for failing to comply with the deadline.
“We successfully upgraded more than 95 per cent of the 2.15 million meters on our network but for those who did not complete the process, their meters will no longer communicate, meaning they cannot generate or key in tokens for functionality,” Mr Kaujju said.
“I never received any message from Umeme about the upgrade, and now I might have to pay for a new meter,” said Moses Kasongo, a Kampala City resident.
Another power user, who preferred anonymity, said, “I got the message late, and it felt like I was being forced to make the upgrade under pressure.”
Umeme has pledged to assist those who missed the deadline and ensure a smooth transition to the new system. The company is upgrading its prepaid electric metering system to the latest technology known as the Standard Transfer Specification (STS), which allows consumers to seamlessly switch their electricity payments between different utility providers.
